In today’s hybrid working environment, seamless communication is essential. Whether you're hosting clients, collaborating with remote teams, or leading internal meetings, your audio visual (AV) system plays a critical role in how effectively your message is delivered.
Yet too often, businesses only realise there’s a problem after something goes wrong, when the screen won’t connect, the audio cuts out, or the call drops at a crucial moment. These disruptions aren’t just frustrating, they affect productivity and professionalism. The quality and reliability of your AV setup can make or break collaboration. That’s why regular AV health checks are more important than ever.
So, when was the last time you checked the overall health of your AV systems?AVITdirect has come up with AVITdirect's AV Health Check, which gives you a clear, structured way to measure how your AV systems are performing, identify problem areas, and create a list for improvement. Best of all, we can guide you through the process.
What is the AV Health Check?
AVITdirect's AV Health Check is a proactive assessment of your audio visual systems using an 8-aspect self-scoring framework, allowing you to self-assess your systems on a scale of 0 to 10 in each category. Each aspect focuses on a critical area of AV performance and user-experience.
1. User Friendliness
How easy your AV systems are for the end users to operate, requiring little to no training.
How to Measure: Review user feedback, training requirements, and support requests. If most users can start a meeting without assistance, give it a score close to 10. If they find the system complicated or confusing, assign a lower score.
2. Operational Reliability
How consistent your AV systems operate without any breakdowns or interruptions.
How to Measure: Monitor system startup times and recurring technical issues. If the system works smoothly every time, assign a score closer to 10. Assign a lower score if it frequently breaks down and experiences issues.
3. Solution Fit
How well the AV technology supports the specific needs and workflows of your organisation.
How to Measure: Compare your system's capabilities against your actual requirements. If the technology is up-to-date and meets your needs, assign a higher score. Give it a lower score if it is outdated or doesn't meet your needs.
4. System Design
How well the AV system design adheres to industry standards and ensures proper placement of equipment.
How to Measure: Assess whether the system has been professionally designed in line with the standards, using well-matched components, accessible controls, and delivering high-quality audio and visuals. If the design follows best practices and components are properly placed, assign a higher score, otherwise, assign a lower score.
5. Spatial Integration
How effective your AV technology integrates into the physical environment, taking into account layout, acoustics, lighting, and cable management.
How to Measure: Evaluate the setup to ensure cables are tidy and hidden, lighting is optimised, and furniture is arranged to support the system. If the environment is well-integrated, assign a higher score, otherwise, assign a lower score.
6. User Adoption
How widely and effectively the AV system is used by your team.
How to Measure: Track usage rates and collect user feedback. Low adoption often indicates usability or relevance issues, so assign a lower score. If user adoption is high, assign a higher score.
7. Support and Maintenance
How quickly and effective issues are resolved, and whether proactive maintenance or remote monitoring is in place.
How to Measure: Evaluate resolution times, user disruption, and preventative maintenance processes. If AV support is proactive and downtime is minimal, assign a higher score, if support is slow, assign a lower score.
8. Security
How well the AV systems are protected against cyber threats.
How to Measure: Review network segmentation, software updates, access controls, and antivirus measures. If security practices are robust, assign a higher score, if vulnerabilities exist, assign a lower score.
How to Calculate Your AV Health Score
- Score each aspect from 0 (critical issues) to 10 (excellent performance).
- Add up the scores and divide by 8 to determine your overall AV Health Score.
Interpretation:
Score < 4
Significant issues exist may be affecting business operations. Immediate action is recommended.Score 4 - 7
There are areas that need attention — for example, strong technology but low user adoption.Score 8 - 10
Your systems are well-optimised and consistently performing at a high level.
Why AV Health Check Matters
Underperforming AV systems cost more than just repair bills, they can disrupt productivity, frustrate employees, and hinder business opportunities. In contrast, a optimised AV environment enhances collaboration, minimises downtime, and ensures every meeting runs seamlessly.
How AVITdirect Can Help
As part of our commitment to keeping your business connected and productive, AVITdirect is now offering free support to help you complete your AV Health Check.
Here's how we add value:
- Guided Assessment: We'll help you accurately score each category.
- Detailed Review: Our AV specialists will analyse your results and pinpoint areas for improvement.
- Action Plan: We'll recommend practical, cost-effective solutions that align with your business goals.
- Business Benefits: Improved system reliability, increased user satisfaction, enhanced security, and maximised ROI on your AV investments.
Speak to our AV Specialist and and discover the difference a well-maintained system can make to your meetings.
Frequently Asked Question (FAQ)
We provide AV Health Checks across the whole of the UK, including Northern Ireland. Our AV specialists can visit your site in person or, in certain cases, carry out parts of the assessment remotely.
Yes. Whether your system was installed by us or by another provider, our engineers can service, maintain, and optimise it. Speak with one of our support sales representatives for a personalised quote. We work with a wide range of AV brands and setups to ensure your technology continues to perform at its best.
We recommend ensuring that meeting spaces are accessible, and that any AV equipment is powered on and connected as it would be for a typical meeting. Having a member of your IT or facilities team available during the check can also help speed up the process.
Most on-site AV Health Checks take between 1-2 hours per site, depending on the complexity of your systems. Larger or more technical environments may require additional time.
Yes! AVITdirect offers the AV Health Check at no cost, as part of our commitment to helping organisations improve collaboration and minimise downtime.
You’ll receive a clear report showing your scores in each category, along with recommendations for improvement. If you choose, we can provide a quote for any upgrades, adjustments, or training needed.
Absolutely. Our engineers can carry out repairs, reconfiguration, or replacements as required, and provide training to ensure your team gets the most out of your AV investment.
Yes. Many clients schedule health checks annually or biannually as part of our PMV (Preventative Maintenance Visit) service to keep their systems in peak condition and prevent small issues from becoming costly problems. These PMVs can be arranged as part of a paid maintenance plan.