No Video or Camera Not Detected
- Step 1: Check if your camera is properly connected to your device. If using a USB camera, ensure the cable is firmly plugged in.
- Step 2: Confirm that the correct camera is selected in your video conferencing app's settings.
- Step 3: Restart your video conferencing application and your device if necessary.
- Step 4: Update your camera drivers or software.
Poor Video Quality
- Step 1: Ensure your internet connection is stable. Switch to a wired Ethernet connection if possible.
- Step 2: Adjust the video quality settings in your conferencing software to optimise performance.
- Step 3: Clean your camera lens with a soft, lint-free cloth.
- Step 4: Close any unnecessary applications to free up bandwidth.
No Audio or Microphone Not Working
- Step 1: Verify that your microphone is not muted in the conferencing software.
- Step 2: Check your device’s audio settings to ensure the correct microphone is selected.
- Step 3: Test your microphone using the system’s sound settings or another application.
- Step 4: If using external audio devices, check the cable connections or battery levels.
Participants Cannot Hear You Clearly
- Step 1: Reduce background noise or move to a quieter environment.
- Step 2: Ensure your microphone is positioned correctly closer to you but not directly in front of your mouth to avoid distortion.
- Step 3: Check if your conferencing software has noise suppression settings and enable them if available.
Connectivity Issues During Calls
- Step 1: Test your internet speed using an online speed checker (e.g., Speedtest.net).
- Step 2: Restart your router and modem.
- Step 3: Reduce other devices or applications using the network during your video call.
- Step 4: If the issue persists, contact your Internet Service Provider (ISP).
When to Contact Us:
If the above steps do not resolve your issue or the problem becomes too complex, our support team is here to help!
📧 Email us: support@avitdirect.co.uk
💬 Chat with us: Use the chat app on our website for real-time assistance.
We’re dedicated to ensuring your video conferencing experience is smooth and hassle-free. Don’t hesitate to reach out!