Introduction
Miller Insurance had a Town Hall meeting space that, on paper, met expectations: originally designed in 2014, retrofitted lightly for Microsoft Teams, and large enough to accommodate 120 attendees. However, as remote collaboration became standard, the limitations of the space quickly became apparent. Spotty audio, outdated hardware, and rigid layouts made hybrid meetings frustrating and unreliable. The need for a future-proof, flexible, and user-friendly system became urgent.
Problem
Despite its size and central location, the Town Hall struggled with:
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Unreliable audio and patchy mic coverage.
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Limited layout flexibility, unsuitable for dynamic meeting formats.
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Outdated AV infrastructure, unable to support modern hybrid collaboration.
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Complexity that required ongoing technical support to run even basic sessions.
The challenge was to upgrade the space into a high-performance hybrid meeting room that was reliable, intuitive, and adaptable to different meeting styles—all without overwhelming users.
Solution
AVITdirect led a complete overhaul of the space, rebuilding it from the ground up with flexibility and simplicity at the core. Key highlights included:
System Architecture
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Q-SYS Core was selected as the system backbone, merging AV and control into a unified, network-based infrastructure.
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Netgear AV Line switch ensured clean AV-over-IP distribution and isolated control traffic for stability.
Audio Upgrades
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Shure MXA910 ceiling mics replaced legacy handhelds, offering discreet, room-wide voice pickup and lift.
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Upgraded gooseneck mics remained for sessions requiring direct speech clarity.
Camera & Video Integration
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Q-SYS NC Series PTZ cameras with audio positional tracking enabled automated speaker framing—ideal for remote participants.
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Smooth camera transitions avoided jarring movements during meetings.
Collaboration Tools
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Crestron Flex UC engine enabled native Microsoft Teams integration.
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BYOD support expanded flexibility for non-Microsoft workflows.
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Barco ClickShare CX facilitated cable-free content sharing.
Installation & Documentation
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The infrastructure was stripped and rebuilt, including:
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Redrawing signal paths
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Relabeling and reconfiguring cabling
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Custom ceiling mic tuning for multiple layouts
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Rigorous compatibility testing ensured smooth performance under real-world loads.
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Full documentation (cable schedules, UI mockups, etc.) was created and handed off to on-site teams.
Results
- The project was completed within 14 weeks from design to commissioning
- Town Hall room bookings increased by 40%
- Meetings are now routinely recorded and shared internally within minutes
- System is adopted confidently by both technical and non-technical users
- The room now features:
- A custom Q-SYS interface
- Live tuning with real users
- Redundant recording and sharing workflows
Key Takeaway
By prioritising reliability, flexibility, and simplicity, the AVITdirect team transformed Miller Insurance’s underperforming Town Hall into a state-of-the-art hybrid collaboration space. The success of the refit led to support being extended to 33 additional rooms, with AVITdirect brought in for two future installations.
The result? A solution that not only works—it’s welcomed and relied on.