SKU: PULSE-PRO-FRAME5

Neat Pulse PRO 5 YEAR COVER - Frame

Neat

5Yr Pulse Pro Warranty for Neat Frame

5Yr Pulse Pro Warranty for Neat Frame provides 5 year comprehensive support and management features for the Neat Frame in professional environments. The Pulse Pro platform enables IT administrators to centrally control, monitor, and manage the Neat Frame, offering a seamless experience with priority support, advanced hardware replacement, and additional features for device efficiency.

Highlighted Features

  • Advanced management and monitoring through the Neat Pulse platform
  • Priority support with Service Level Agreement (SLA)
  • Priority queuing for faster assistance
  • Advanced troubleshooting capabilities
  • Zoom/Microsoft Teams support escalations
  • Advanced Hardware Replacement (AHR) for quick device replacements
  • Next-day or priority shipments (availability varies by location)
  • Automatic and scheduled software updates
  • Remote control and API access for device management
  • Single Sign-On (SSO) and access to audit logs for enhanced security
  • Access to App Hub and support for custom web apps
In stock
£666.77

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Hassle-free returns

Comprehensive Device Management and Support with Neat Pulse PRO

The Neat Pulse PRO 5 Year Cover - Frame offers advanced device management, premium support, and extended warranty for the Neat Frame. This ensures an all-encompassing, reliable service that keeps your video collaboration devices performing at their best in Zoom and Microsoft Teams environments.

Centralised Control and Simplified Device Management

Neat Pulse empowers IT administrators to manage Neat Frame centrally, with unique Neat-specific capabilities that complement Microsoft Teams Admin Center (TAC) and Zoom Device Management (ZDM). This allows for easy configuration, efficient maintenance, and timely software updates from anywhere, ensuring devices are secure and up to date.

Reliable 24/5 Support and Extended Warranty

Neat Pulse PRO includes priority access to expert technical support for the Neat Frame, offering fast issue resolution and assurance. The coverage also features advanced hardware replacement and next-day delivery in eligible areas, ensuring your teams stay connected and productive without interruptions.

Features

  • Clear overview: Maintain an up-to-date view of your Neat devices and their status, whether individual, grouped, or paired
  • Powerful filtering and management: Easily locate and manage devices with adaptable status, location, and type filters, with options for manual or scheduled updates
  • Remote control: Configure Neat devices remotely as if on-site, applying settings individually or to groups
  • Live status: Real-time monitoring of room occupancy and air quality for an optimised environment
  • Priority support: Gain access to expedited assistance with priority queuing and faster resolution times
  • Device protection: Extended warranty coverage and fast device replacement for minimal downtime
  • Secure and flexible: Single sign-on, custom admin access by region, audit trails for full accountability, and reliable deployment support
  • Built to build on: API access for real-time data and enhanced management of device and organisational settings

Specifications

Management Platform
Automatic software updates ✔️
Remote control ✔️
Scheduled software updates ✔️
API access ✔️
SAML SSO ✔️
Audit logs ✔️
Access to App Hub ✔️
Custom Web Apps (App Hub) ✔️
Neat Share ✔️
Support
Priority support with SLA ✔️
Escalation with Zoom & Microsoft ✔️